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This is ensured by a service agreement. Ausys can appear in it in a role ranging from “a friend on the phone” (hot-line) to a multi-headed and multi-handed external administrator (complete IT outsourcing). We will solve most issues immediately and on-line through the so-called remote administration. Otherwise a technician comes to your place within a guaranteed period.

Ausys introduces certain standards to clients’ IT infrastructure, which in turn reduce the likelihood of unexpected issues and speed up service interventions. We will reveal predictable issues by means of regular maintenance. Besides solving the issue, each service intervention of our technicians at the client’s place is also connected to an analysis of potential issues in the future.

Our standards include setting the work with data so that their definitive loss cannot occur thanks to a sophisticated backup method. Virus protection and security of the client’s network against an unwanted penetration from inside and outside is a matter of course. The spectrum of security measures also includes encrypted communication and electronic signature.

One of our specialities is building networks – metallic, optical and wireless (Wi-Fi). It is often an intertwined combination of all three of them with a wide representation of multiple network elements. Thanks to this specialization and experience, we are able to measure the throughput of the client’s networks, solve various conflicts in the network and optimize its operation.

“IT Crowd” are generally people of a special kind. Besides that, they may have negative qualities such as untidiness, laziness, unreliability and the like. In the course of time, such people can create an environment in which the effort to get rid of them is linked to fear of endangering “everything that works”. Nothing like this can happen with our outsourcing, even if the client continues to employ its people for IT.

Nowadays, information technologies enable to connect “everything with everything”. We continuously monitor modern trends and put them into practice of our clients when implementing their special needs. We implement attendance, CCTV, security, logistic and other systems into their information systems – and even an on-line video into the manager’s mobi­le phone.

We help our clients modernize and develop their IT infrastructure to optimally serve its purpose. The viewpoint of effectiveness is crucial. Wherever reliability and long-term usability is required, we will rather suggest more powerful HW so that it will not have to be replaced with new one soon. On the other hand, we advise against overpriced purchases, where it does not make sense.

Digitizing of everything frustrates many people nowadays. We also support our clients in matters such as communication with the state administration, banks, health insurance companies and all related issues – electronic signatures, encryption, personal data protection (GDPR) etc. We help them in decision-making in all matters which are somehow related to IT.

Our client can easily contact us with both “little things” and large projects. From putting a mobile phone into operation to designing and building a fibre optic network of the “housing estate dimensions”. For more than 20 years of our work in the world of information technologies we have had to solve thousands of issues. This “know-how” is invaluable and it is available to our clients.